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|FREQUENTLY ASKED QUESTIONS
Turn your disadvantage into advantage
CONTACT INFO FOR IMSINGLESHOP.COM
I have a question, how can I contact you?
Our contact information is listed on the Contact Us page. You can call us at 404-949-7699,
email us at email@example.com or use the form on the Contact Us page. Fax and
mailing address are also listed there.
Does the ®, registered trademark sign, have to be there?
I'm Single® and I Am Single® are registered trademarks. The ®, registered trademark sign,
has to be there to show they are protected by law, and to warn possible violators of legal
When will shirts for ladies be available?
We don't have an exact date yet, but we are working on it. It should be sometime in the near
future, so please keep checking back.
Can I customize the shirt?
Customization will be offered later on. We are not yet set up for this.
What is the fabric of the shirt?
All tees are 100% cotton. They are lightweight, very soft, preshrunk cotton. The combed and
ring-spun cotton gives the shirt its softness.
Why can't I order more for more than $100?
This is to combat credit card fraud. Unfortunately, it's difficult for retailers to tell if someone
uses a stolen credit card, where the card issuer has not yet been notified. Criminals can turn
these into cash by buying merchandise they sell later on for cash. We apologize for the
inconvenience, but we can't change this rule. Your can still order for more than $100, please
see next question to find out how.
What if I want to order a large quantity?
You can buy a larger quantity, but please contact us first. On the Contact Us page you'll learn
how to get in touch with us.
How can I pay for my order?
We take Visa, MasterCard, AmEx and Discover credit cards, and also PayPal payments.
Credit card orders are processed by PayPal, but you DO NOT need to have a PayPal account
to pay with your card.
Must the shipping and billing addresses be the same?
Yes, please make sure credit card billing and shipping addresses are the same, otherwise
your order will not go through. Sorry, no exceptions.
Do I have to pay tax?
You have to pay sales tax only if you live in Georgia. There is no tax for residents of other
How do you ship my order?
We offer standard shipping via US Postal Service first class mail. Expedited shipping will be
offered in the near future.
Is shipping really free?
We learned from the large online retailers, and you don't have to pay extra for having your order
shipped via US Postal Service first class mail within the continental US.
Is there a minimum order to qualify for free shipping?
No, there is no minimum order to get free shipping.
What about expedited shipping?
We will offer expedited shipping in the near future.
RETURNS AND EXCHANGES
First you need to know which situation applies to you. If you:
Want to return your order for whatever reason - See Returns
Ordered the wrong item and want to exchange it with another - See Exchanges
You received the wrong item - See I got the wrong item
We have a 30-day no questions asked policy. Returning the shirt will be your expense.
The return address is listed below. Once we receive the shirt, we'll refund the purchase price.
We cannot refund your money, if the credit card or PayPal account you used for buying the
shirt is no longer valid. We have strict anti-fraud rules in place; please see "How do I get my
money back?" below for explanation.
If you accidentally ordered the wrong product, and want to exchange it, please send the former
to the return address listed below. Shipping will be your expense. If the new shirt is the same
price as the one you bought, we will ship it out free of charge. If the new shirt is more expensive
than the returned one, you will have to pay the difference prior to mailing the exchange item.
I received the wrong item
If we sent you the wrong item, we will pay for returning it. Please email us, referencing the
order number, and we'll send you a printable shipping label. Once we receive the
wrong item, we'll ship out the item you ordered.
How do I get my money back?
We will put the charge back only on the credit card or PayPal account used for the
purchase. We cannot refund your money, if the card or PayPal account is no longer valid.
We have strict rules in place to combat fraud, and there are no exceptions. Thank you for your
For all returns and exchanges please use our address:
3628 Satellite Blvd # 956100
Duluth, GA 30095
And here is the legalese
Limitation of Liability: Single, Inc., its employees, officers, manufacturers, suppliers and
distributors shall have no liability for any costs, losses, damages, injury or death, whether to
person or property, whether financial, emotional, psychological, physical, or any combination
thereof, whether direct, indirect, punitive, incidental or consequential, that result from normal
use, misuse or neglect of any Single, Inc. product, whether obtained from Single, Inc., or not.
Use Limitation: You may not create, copy, reproduce, create derivative works from, or
distribute any I'm single or I Am Single product, without prior written consent from Single, Inc.
No Warranty: As is the case for clothing items, Single, Inc., or its manufacturers, suppliers
and distributors provide no warranty for any I'm Single® or I Am Single® product.
"Live to love, love to live"